Cancellation & Refund Policy
This policy applies to all Credit purchases made on the AgentMesh Platform. Please read it carefully before completing any purchase.
What We Sell
AgentMesh sells prepaid platform Credits (“Credits”) that are deducted in real time as your agent workflows consume computational resources. Credits are a finite, platform-internal resource, not a subscription and not a financial product.
All Sales Are Final
All Credit purchases are strictly final and non-refundable. Once a payment is confirmed and Credits are provisioned to your AgentMesh account, the sale is complete. We do not issue refunds, partial refunds, or credit adjustments for:
- Credits purchased but not yet used
- Credits consumed by failed, stopped, or errored workflow runs
- Credits remaining at the time of voluntary account closure
- Dissatisfaction with AI model output quality
- Accidental purchases or incorrect top-up amounts
- Pricing changes after a purchase is made
No Cancellation Window
Because Credits are a digital, instantly provisioned resource, there is no cooling-off or cancellation window after purchase. The digital delivery is complete at the moment of payment confirmation, which satisfies the conditions for exclusion from statutory cancellation rights under applicable consumer protection rules for digital content.
No Cash Conversion
Credits hold zero monetary value and cannot be converted, withdrawn, or exchanged for cash, fiat currency, or any other monetary form under any circumstances. This applies to unused Credits, remaining Credits upon account closure, and Credits obtained through any promotional or bonus mechanism.
Disputed or Failed Payments
If your payment fails mid-transaction, no Credits are provisioned and no amount is charged. If your bank or payment processor debits your account despite a transaction failure, please contact us at legal@agentmesh.ai with your transaction reference and we will investigate promptly.
Initiating a chargeback or payment dispute for a legitimately completed Credit purchase, where Credits were provisioned as described, is a breach of these Terms and may result in immediate suspension of your account.
Exceptions
We may, at our sole discretion, issue a Credit adjustment (not a cash refund) in the following circumstances:
- A confirmed platform bug caused Credits to be debited for runs that did not execute
- Duplicate charges caused by a verified payment processing error on our end
In such cases, the remedy will be a restoration of Credits, not a cash payment, unless otherwise required by applicable law.
Promotional Credits
Credits awarded through promotions, trials, referrals, or bonuses carry the same restrictions as purchased Credits. They are non-refundable, have no cash value, and expire on the date specified in the promotional terms (or when your account is closed, whichever is earlier).
Statutory Rights
Nothing in this policy excludes or limits any right you may have under applicable consumer protection legislation that cannot be waived by contract. If you believe you have a statutory right to a refund, please contact us at legal@agentmesh.ai and we will assess your request in accordance with applicable law.
How to Contact Us
For billing questions, payment discrepancies, or concerns about this policy, email us at legal@agentmesh.ai. Please include your registered email address and, if applicable, the transaction reference from your payment provider. We aim to respond within 2 business days.